VereQuest is a boutique company specializing in customer experience diagnostics and consulting. We help our clients, each a leading organization in N.A., strive to win the hearts and loyalty of customers. Through our unique team of customer experience connoisseurs, proprietary technology and wealth of expertise, we provide clients with reality-based analysis and meaningful insight into their customer’s experience with their organization.

Established in 2002, we have listened to over 75,000 customer interactions and have a unique perspective of the customer experience from a pragmatic point-of-view.

As our name suggests, wherever possible, we strive to tap into real experiences and actual customer behavior. While we acknowledge the value of qualitative insight, we work to quantify each element of the interaction so that they can be prioritized against the next.

To support today’s cost-conscious organizations, VereQuest was designed and enabled to be a virtual organization. This structure provides you with unparalleled flexibility for significantly less cost. You pay for the talent – not our infrastructure. As a result, we are recognized for our high quality work and great value. Our recommendations are grounded in practicality and ROI. Importantly, we deliver results. And it doesn’t hurt that we are known for being easy to work with!

PCI Compliance

VereQuest maintains Level 4 PCI Data Security Standards Compliance. PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

Our Promise

What’s the difference between companies whose customers want to recommend them to their friends and family – and those that do not? A promise kept. That’s why we promise that you will…

• Have a greater understanding of the emotional and rational drivers of your customer’s loyalty;
• Be able to identify and prioritize what you can do to improve your customer’s experience in the short- and longer-term; and in doing so
• Improve your overall customer experience rating -- however you measure it