VereQuest is a customer experience consulting and monitoring firm specializing in industries whose customers value their time, money and/or health. We have had much of our success in multi-channel environments where customer-to-employee engagement is critical to building loyalty and reducing costs. Through our unique team of customer experience coaches, proprietary technology and wealth of experience we provide our clients with reality-based analysis and actionable insight critical to sustaining profitable customer relationships and reducing operational inefficiencies.
To support today’s cost-conscious organizations, VereQuest was designed and enabled to operate in a virtual environment. This structure provides you with unparalleled flexibility for significantly less cost.
VereQuest has undergone CICA 5970 Type B and SSAE 16 SOC 1 Type 2 certification — one of the most stringent auditing standards for service companies. This certification confirmed that VereQuest runs a fully secure, reliable and effective operation with the proper controls for conducting high availability IT and Internet operations. Importantly, this certification addresses regulatory issues associated with the Sarbanes Oxley act and the Ontario Securities Commission. The audit was performed through meticulous reviews and tests of VereQuest’s operational procedures and operational controls by of North America’s leading SAS 70 auditing firms.