Take your contact center customer experience to the next level ....
one interaction at a time.

Practical solutions developed with
customers + contact center people in mind.

 

Contact center third party quality monitoring

Leverage expert VQ resources to conduct quality monitoring so your internal resources can focus on coaching and serving customers.  And it comes with VQ Online!

Contact center training

Dip into the VereQuest learning library for sales, service and CRM skills-based modules we customize to align with your company and industry.  Flat rate pricing for perpetual licenses and unlimited learners.  Nice!

Contact center quality monitoring system

Whether you do QA in-house or choose to outsource it, having the right data available at your fingertips is key to sustaining and improving performance. Ditch your  spreadsheets!

Customer experience barrier

Understand the customer's experience with your company and in the impact it has on your contact center resources.  Identify high priorities areas to reduce effort and build customer loyalty.

Removing customer effort

Need to understand where your greatest opportunities are to improve performance, reduce cost or increase sales?  Need support managing change?  can help.