Third-Party QA for Outsourced Contact Centers
You may have taken a leap of faith and outsourced your contact center to a BPO. But your responsibility doesn't end there. Learn more.
Third-Party QA for Outsourced Contact Centers
Managing Irate Customers in Customer Service
60 Days + 5 Ways to Lift your Call Center Net Promoter Score
4 Reasons Why Customer Surveys Are Challenging ... and 1 Under-Utilized Alternative
When English is Your Second Language
Designing a Call Center Quality Assurance Scorecard
Call Center Quality Assurance Specialist Job Description Template
Top 10 Qualities of a GREAT Call Center QA Analyst
Internal or Outsourced QA? Things to consider
The Latest Trends in Quality Assurance
Best Practice: Managing a QA Calibration Session
Constructive Thinking in a Customer Service Environment
Outsource QA for your Outsourced Contact Center BPO Partners
How to Leverage Questioning to Deliver Tailored Advice
3 Great Reasons to Outsource Your Call Center QA
Contact Center Outsourced Quality Assurance Primer
4 Reasons to Consider Outsourcing your Contact Center QA
Saying “No” to “No” – the Art of Positive Language in Customer Service