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Sharon OatwayMay 30, 20235 minCustomer Service Best Practice: Leveraging Questions to Deliver Tailored AdviceEffective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.
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Sharon OatwayMay 18, 202311 minTop 10 Qualities of a GREAT Call Center Quality Assurance AnalystContact Center Quality Assurance Analysts are often taken for granted and yet they are one of the most valuable roles in the contact center.