Sharon OatwayAug 18, 20235 minBack to the Call Center: The touchy topic of business attire and hygieneWith many agents returning from a work-from-home environment (where not showering and wearing pajamas wasn't a problem), dress code and pers
Sharon OatwayMay 17, 20236 minCall Center Scripts, Call Flows, Communication Templates, Interaction Guides for Improved ResultsEverything you need to know about call center scripts, call flows, templates and more! See examples and learn about the pros and cons of...
Sharon OatwayMay 16, 20235 minWinning Back Customer Trust: 5 Essential Questions for Exceptional Customer ServiceThis blog discusses the critical importance of customer trust and the role call center agents role play in (re)building customer trust.
Sharon OatwayMay 5, 202310 minStrategies for Managing Stress in Customer ServiceNo matter what you call it, every job has some type of pressure. We present 10 key strategies for managing stress in customer service.