Sharon OatwayMay 30, 20235 minCustomer Service Best Practice: Leveraging Questions to Deliver Tailored AdviceEffective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.
Sharon OatwayMay 18, 20238 minTop 10 Customer Service Skills [Updated in 2023]Here are the top 10 skills your customer service agents need to deliver an experience that reflects your brand at its best.
Sharon OatwayMay 18, 20233 minRevolutionizing Customer Service Delivery: The Impact of ChatGPTExplore what ChatGPT will mean to customer service delivery: possible use cases and the impact on 'human' service delivery in the near term
Sharon OatwayMay 17, 20236 minCall Center Scripts, Call Flows, Communication Templates, Interaction Guides for Improved ResultsEverything you need to know about call center scripts, call flows, templates and more! See examples and learn about the pros and cons of...