Sharon OatwayJun 19, 20175 min4 Reasons to Consider Outsourcing your Contact Center QAInvestigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
Kirk DunnSep 6, 20166 minSaying “No” to “No” – the Art of Positive Language in Customer ServiceNo one likes to hear the word ‘no.’ It is an obstacle and an irritation. It stops us from moving forward on our chosen path. And when we run