Kirk DunnJun 20, 20186 minMoving from an "Exhausting" to "Effortless" ExperienceWe need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?
Sharon OatwayMay 10, 20183 minCustomer Experience – Just another catch-phrase?Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those