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    Moving from an "Exhausting" to "Effortless" Experience
    Kirk Dunn
    • Jun 20, 2018
    • 6 min

    Moving from an "Exhausting" to "Effortless" Experience

    We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?
    Customer Experience – Just another catch-phrase?
    Sharon Oatway
    • May 10, 2018
    • 3 min

    Customer Experience – Just another catch-phrase?

    Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those
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