Sharon Oatway
10 Tips for Handling Irate Customers Like a Pro
Dealing with angry customers can be tough, but with these 10 tips, you can handle any situation like a customer service pro.
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Sharon Oatway
- May 16
- 5 min
Winning Back Customer Trust: 5 Essential Questions for Exceptional Customer Service
This blog discusses the critical importance of customer trust and the role call center agents role play in (re)building customer trust.
Sharon Oatway
- May 3
- 9 min
Mastering Customer Service in Today's Environment: 5 Essential Customer Service Skills
Customer service is more important than ever in building customer loyalty. Learn the top 5 skills every customer service agent must master.
Kirk Dunn
- Mar 5
- 5 min
4 Ways Customer Service Agents Can Leverage Empathy To Build Better Customer Relationships
Empathy is key to quickly and efficiently addressing the concerns of upset clients and building the rapport essential to achieving top quali
Sharon Oatway
- May 18, 2022
- 9 min
10 Tips for a Great Call Center Agent Training Experience: Onboarding Agents Successfully
As more call center agents work remotely, it is time for organizations to rethink their approach to new and existing agent training.
Sharon Oatway
- Oct 21, 2020
- 4 min
Sympathy vs. Empathy ... and why the differences matter
Both empathy and sympathy express concern for another person’s well-being and are often used interchangeably -- but they are quite different
Sharon Oatway
- Oct 21, 2020
- 1 min
Empathy in Customer Service: Coaching for Better Customer Experiences
There has never been a time in our shared history where empathy has been more important. Empathy in business has always been vital to ....
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