60 Days + 5 Ways to Lift your Call Center Net Promoter Score
As we continue to work with organizations to help improve their NPS, there are 5 key strategies that have proven successful across ...
60 Days + 5 Ways to Lift your Call Center Net Promoter Score
Sympathy vs. Empathy ... and why empathy matters
Walk a Mile in My Shoes - Coaching for Empathy
10 Tips for a Great Call Center Agent Training Experience
Moving from an "Exhausting" to "Effortless" Experience
How to Leverage Empathy to Build Better Customer Relationships
Saying “No” to “No” – the Art of Positive Language in Customer Service