Sharon OatwayMay 16, 20235 minWinning Back Customer Trust: 5 Essential Questions for Exceptional Customer ServiceThis blog discusses the critical importance of customer trust and the role call center agents role play in (re)building customer trust.
Sharon OatwayMay 3, 20239 minMastering Customer Service in Today's Environment: 5 Essential Customer Service SkillsCustomer service is more important than ever in building customer loyalty. Learn the top 5 skills every customer service agent must master.
Sharon OatwayJan 20, 20235 min60 Days + 5 Ways to Lift Your Call Center's Customer Loyalty Scores Whether you are tracking customer loyalty through NPS, CSAT, or some other measure, here are 5 ways to lift your results in 60 days.
Sharon OatwayMay 18, 20229 min10 Tips for a Great Call Center Agent Training ExperienceAs more call center agents work remotely, it is time for organizations to rethink their approach to new and existing agent training.