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Learning Objectives
Understand why customers choose to send emails and the advantages/disadvantages of doing so
Respond specifically to the customer's request
Implement the key email protocol related to sentence structure, form, and format
Avoid common spelling, grammar, and punctuation errors
Course Overview
[BEING UPDATED] This course delves into the important role email plays in a customer service environment. Participants will learn why/when customers choose email to resolve their issues and how a multi-channel environment works. The curriculum explores 15 key rules for responding via email, including use of attachments and templates, and more. By the end of the course, participants will be equipped to respond to customer emails with greater professionalism and accuracy.
All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries. Ask about our customized courses for your industry.
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