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Email Etiquette

You delivered a great email experience

Estimated Time to Complete  (Minutes)


Learning Objectives

  • Understand why customers choose to send emails and the advantages/disadvantages of doing so

  • Respond specifically to the customer's request

  • Implement the key email protocol related to sentence structure, form, and format

  • Avoid common spelling, grammar, and punctuation errors

Pre-requisite Course(s)

  • Written Communication for Customer Service

  • Customer Service Voice Modules are recommended

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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