top of page

Features + Benefits

You painted a picture for me

Estimated Time to Complete  (Minutes)

20

Learning Objectives

  • Distinguish between features and benefits

  • Connect benefits to the customer's needs/wants and the fundamental value to the customer

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

bottom of page