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Live Chat Etiquette

You used chat to help and engage me

Estimated Time to Complete  (Minutes)

30

Learning Objectives

  • Learn how live chat helps to reduce effort for online users

  • Understand why social norms change when communicating in writing and how to address them

  • Apply the 14 key rules (or etiquette) that governs how chat is used in a business setting

Pre-requisite Course(s)

  • Written Communication for Customer Service

  • Customer Service Voice Modules are recommended

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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