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Problem Solving

You found creative ways to approach + resolve my problem

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Understand the value of critical thinking and creative problem solving in the customer service experience

    • Define the problem

    • Identify root cause

    • Analyze the customer's wants/needs

    • Clearly define the desired outcome

    • Develop options

Course Overview

[IN DEVELOPMENT] This course highlights the vital importance of creative problem-solving in a customer service environment. Agents will learn how to think outside the box to resolve customer issues in a way that satisfies the customer while still adhering to corporate policies and guidelines. The curriculum covers techniques for balancing flexibility with compliance, identifying alternative solutions, and applying innovative thinking to challenging scenarios. 

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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