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Problem Solving

You found creative ways to approach + resolve my problem

Estimated Time to Complete  (Minutes)

15

Learning Objectives

[CURRENTLY IN DEVELOPMENT]

  • Understand the value of critical thinking and creative problem solving in the customer service experience

    • Define the problem

    • Identify root cause

    • Analyze the customer's wants/needs

    • Clearly define the desired outcome

    • Develop options

Pre-requisite Course(s)

  • Questioning

  • Listening

  • Empathy

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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