VEREQUEST MULTI-CHANNEL CUSTOMER EXPERIENCE CONSULTING

IMPROVING THE CUSTOMER’S EXPERIENCE…ONE INTERACTION AT A TIME

‘Improving customer experience’ is ever-present in today’s marketing lingo. What we are all talking about is a customer experience enhancement that makes dealing with our companies both effortless and differentiated … at every touchpoint and with every interaction.

TARGETS IMPROVE CUSTOMER EXPERIENCE

The introduction of lofty customer loyalty targets has certainly lit a fire under many executives. It is evident that the simple act of paying attention to whether or not you are improving the customer experience matters. Research tells us that, overall, the customer’s experience is better today than 5 years ago. Now the challenge is to deliver a differentiated experience. Not an easy task in today’s multi-channel, multi-touch environment.

A PRAGMATIC APPROACH TO IMPROVING CUSTOMER EXPERIENCE

Most credible customer experience companies will tell you that there is no silver bullet when it comes to improving customer experiences. However, there is one thing that matters most: Consistency. And that’s where having the right advice can help. Customer experience consulting, when done correctly, ensures you are equipped with both the right skills and tools you need to sustain a great experience over time, every day.

WHY VEREQUEST?

Just as there are opportunities to improve the customer’s experience, there are an equal number of customer experience companies! Our clients appreciate that:

- VereQuest is Canadian-based…and, as a result, payment is in Canadian dollars for world class customer experience consulting.
- Our core competencies include bridging operational processes with human engagement.
- Our methodologies and approach focuses on delivering both short- and long-term results.
Give us a call and let’s chat about how VereQuest may be able to help you on your own Customer Experience journey.

What Verequest CLIENTS HAVE TO SAY
Call & Email Quality Monitoring

We were pleasantly surprised at how quickly VereQuest was able to get up and running — both in terms of understanding our business and goals as well as customizing the system to meet our specific requirements.  The system is so flexible and easy to use that we can adjust our program in real-time as we learn and our expectations evolve.  There is no question that the VereQuest customer experience monitoring program has contributed to our ability to achieve best-in-class customer service for our customers.  I would highly recommend this service to other companies looking to do the same for their customers.

Call & Email Quality MonitoringManager Travel Operations EXPEDIA
Roundtable Role-playing

The feedback received for the VereQuest team was FANTASTIC!! 99% of the group had not been through a professional simulation experience and they mentioned it was incredibly impactful. Our VPs also mirrored this feedback! Comments describing the team were “They are SO great at what they do”, “I felt like I was coaching one of my CSRs”, “The feedback gave me new perspective on how I can connect with my team”, “I’ll never forget this experience”!

Roundtable Role-playingRoundtable Role-playing
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