Call Quality Monitoring & Coaching
We asked VereQuest to partner with us, to monitor and evaluate the activity of our 3000+ Specialists on a daily basis. In short order, we realized record-breaking improvements in our CE scores along with a #1 ranking in Customer Satisfaction from JD Power. I would not hesitate to say that these successes would have been difficult to achieve without VereQuest’s insight and support. During our 5-year association with VereQuest our entire experience has been nothing but positive and invaluable. I enthusiastically recommend VereQuest to you and your company.
Call & Email Quality Monitoring
We were pleasantly surprised at how quickly VereQuest was able to get up and running — both in terms of understanding our business and goals as well as customizing the system to meet our specific requirements. The system is so flexible and easy to use that we can adjust our program in real-time as we learn and our expectations evolve. There is no question that the VereQuest customer experience monitoring program has contributed to our ability to achieve best-in-class customer service for our customers. I would highly recommend this service to other companies looking to do the same for their customers.
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