Call & Email Quality Monitoring
We were pleasantly surprised at how quickly VereQuest was able to get up and running — both in terms of understanding our business and goals as well as customizing the system to meet our specific requirements. The system is so flexible and easy to use that we can adjust our program in real-time as we learn and our expectations evolve. There is no question that the VereQuest customer experience monitoring program has contributed to our ability to achieve best-in-class customer service for our customers. I would highly recommend this service to other companies looking to do the same for their customers.
The feedback received for the VereQuest team was FANTASTIC!! 99% of the group had not been through a professional simulation experience and they mentioned it was incredibly impactful. Our VPs also mirrored this feedback! Comments describing the team were “They are SO great at what they do”, “I felt like I was coaching one of my CSRs”, “The feedback gave me new perspective on how I can connect with my team”, “I’ll never forget this experience”!
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