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Approaching Customer Service with a Beginner’s Mind

A beginner’s mind is open and aware, ready to experience new things.  A beginner’s mind approaches tasks and events without the baggage of preconceptions, seeks out new information, sees things with fresh eyes, and hears things for the first time.  This mindset helps customer service reps avoid assumptions, build a relationship with their customer, and increases the likelihood that they will come up with an outside-of-the-box solution to unusual problems.