Do More with your Contact Center.

Because Customer Insight is Power.

CONTACT CENTER PERFORMANCE IMPROVEMENT SOLUTIONS

FINANCIAL SERVICES

“ We asked VereQuest to partner with us and, in short order, we realized record-breaking improvement in our Customer Experience scores along with a #1 ranking in Customer Satisfaction from JD Power.  I enthusiastically recommend VereQuest to you and your company. ” 

~ TD BANK GROUP

SVP Direct Channels

& Distribution Strategy

Learn how VereQuest is helping companies keep the promises they make.

QUALITY ASSURANCE SOFTWARE

All QA in One Place.

  • Manage your QA results across multiple locations, vendors and channels.

  • See results and online reports in real-time.

  • Low, fixed price for unlimited agents, programs and users.

Contact Center Quality Assurance System
Quality Assurance Analysts

OUTSOURCED QUALITY MONITORING

Outsource the Effort.

  • Obtain an independent third-party point-of-view of your quality.

  • Great for overseeing outsourced contact center providers.

  • Take advantage of expert coaching and analysis.

  • Free up valuable internal resources for coaching or serving customers.

  • Cost-effective alternative to hiring and managing internal QA team.

SALES + CUSTOMER SERVICE TRAINING

Close the Gap.

  • 5-20 minute modules focused on key customer engagement skills.

  • Choose from 20+ skills in sales, service, relationship building, email, chat ... and more.

  • Customized with real-life examples tied to your business and industry.

  • SCORM-compliant e-learning or classroom format.

  • Flat rate, perpetual license.  No learner fees.

Customer Service Training
Customer Jorney Map

CUSTOMER JOURNEY MAPPING

Improve the Experience.

  • Expert workshop facilitation working with your multi-disciplined team.

  • A variety of designs and formats to choose from based on your unique needs.

  • Great for highlighting key areas of opportunity, aligning new initiatives and understanding customer experience.

  • Can be designed for current state or future state.

CONTACT CENTER CONSULTING

CUSTOMER EXPERIENCE CONSULTING

Get a Little Help.

  • While our specialty lies within the contact center environment, customer experience consulting tends to touch on the entire organization.

  • Leverage VereQuest expertise to help guide internal teams, plan for a major event or simply identify areas of opportunity for improvement.

  • We can be consultative or very hands-on -- depending on your needs.

Contact Center Consulting