Front-line Customer Service + Quality Assurance Management Coaching
It is in my opinion that the difference between someone who is good at Customer Service, and those who are great at Customer Service are those who genuinely care about it. It is not the main responsibility of those of us who genuinely care to teach others how to be better at Customer Service, but rather inspire them to care. It is more than evident that not only is Kirk Dunn one of the people who genuinely care, but also do an incredible job at inspiring others to care too.
Call & Email Quality Monitoring, Customer Service Training
Over the last 8 years we have found VereQuest to be both responsive and pragmatic in helping us lift our performance to meet the changing needs of our clients. We value their independent, external perspective and feel that their insight has been vital to shaping the experience we deliver to our broad base of clients. I can honestly say that the VereQuest team feels like an extension of our own internal team and I would not hesitate to recommend VQ to you and your company.
If you’d like to learn more about our solutions, discuss your challenges or simply get a feel for who we are, give us a call or use the form below.