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Human support for the humans in your call center

We ask a lot of our frontline agents.  Give them the support they need to deliver the customer-centric experience your customers want ... and deserve.

Learn how VereQuest is helping companies keep the promises they make.

VereQuest provides everything you need to improve the 'human' customer service and sales experience in your call center.  Our tools and services are designed to be quick to implement, easy to use, and sensibly priced.  More importantly, they've been proven to work.  Because we know that what's good for your employees is also good for your customers.

We've helped improve call center performance for some pretty impressive brands

Call Center Training

We often ask agents to do things that they have not been trained to do.  Close the gap.

Highlights

  • Sales + Customer Service e-learning that is adapted to your unique environment.  

  • Off-the-shelf templates reduce the cost and time to build.

  • 5-30 minute modules focused on key customer engagement skills.

  • Customized with real-life examples tied to your business and industry.

  • Hosted on your LMS.  Flat rate, perpetual license.  No ongoing learner fees

Call Center Consulting

Consultative support to help you prioritize opportunities and remove customer effort.

Highlights

  • Highly skilled in developing internal QA practices.

  • Expert workshop facilitation working with your multi-disciplined team.

  • Customer Journey Mapping expertise to identify customer pain points and craft an ideal experience.

  • Leverage VereQuest expertise to help guide internal teams, plan for a major event or nurture a customer-centric culture

Call Center Quality Monitoring

Some of your best coaches are likely tied up doing QA.  Set them free!  

Highlights

  • Redeploy your valuable internal QA resources and benefit from specialized QA expertise.

  • Gain an independent, third-party perspective.

  • Keep tabs on the experience in your outsourced call centers.

  • Incorporate a 'human' review of speech analytics results.

  • Outsource some or all of your QA for all or some of your agents.

  • Predictable flat-rate pricing.

Quality Monitoring Software

Ditch those spreadsheets and rudimentary scorecards in favor of real-time reporting and insight.

Highlights

  • Adapted to your unique environment and expectations.

  • Low, fixed price for unlimited agents, programs and users.

  • Manage your QA results across multiple locations, vendors and channels.

  • Facilitates the management and tracking/reporting of the QA process itself.

               The best

contact center experience begins

with VereQuest

More great stuff from VereQuest

10 Tips for a great call center agent training experience
Blog -Why aren't we hearing more empathy in customer service?