VEREQUEST MULTI-CHANNEL CUSTOMER EXPERIENCE CONSULTING

IMPROVING THE CUSTOMER’S EXPERIENCE…ONE INTERACTION AT A TIME

‘Improving customer experience’ is ever-present in today’s marketing lingo. What we are all talking about is a customer experience enhancement that makes dealing with our companies both effortless and differentiated … at every touchpoint and with every interaction.

TARGETS IMPROVE CUSTOMER EXPERIENCE

The introduction of lofty customer loyalty targets has certainly lit a fire under many executives. It is evident that the simple act of paying attention to whether or not you are improving the customer experience matters. Research tells us that, overall, the customer’s experience is better today than 5 years ago. Now the challenge is to deliver a differentiated experience. Not an easy task in today’s multi-channel, multi-touch environment.

A PRAGMATIC APPROACH TO IMPROVING CUSTOMER EXPERIENCE

Most credible customer experience companies will tell you that there is no silver bullet when it comes to improving customer experiences. However, there is one thing that matters most: Consistency. And that’s where having the right advice can help. Customer experience consulting, when done correctly, ensures you are equipped with both the right skills and tools you need to sustain a great experience over time, every day.

WHY VEREQUEST?

Just as there are opportunities to improve the customer’s experience, there are an equal number of customer experience companies! Our clients appreciate that:

- VereQuest is Canadian-based…and, as a result, payment is in Canadian dollars for world class customer experience consulting.
- Our core competencies include bridging operational processes with human engagement.
- Our methodologies and approach focuses on delivering both short- and long-term results.
Give us a call and let’s chat about how VereQuest may be able to help you on your own Customer Experience journey.

What Verequest CLIENTS HAVE TO SAY
Call & Email Quality Monitoring, Customer Service Training

Over the last 8 years we have found VereQuest to be both responsive and pragmatic in helping us lift our performance to meet the changing needs of our clients.  We value their independent, external perspective and feel that their insight has been vital to shaping the experience we deliver to our broad base of clients.  I can honestly say that the VereQuest team feels like an extension of our own internal team and I would not hesitate to recommend VQ to you and your company.

Call & Email Quality Monitoring, Customer Service TrainingVice-President, Canadian Division, Contact Centres, Customer Experience MANULIFECanada
Call Quality Monitoring & Coaching

We asked VereQuest to partner with us, to monitor and evaluate the activity of our 3000+ Specialists on a daily basis.  In short order, we realized record-breaking improvements in our CE scores along with a #1 ranking in Customer Satisfaction from JD Power.  I would not hesitate to say that these successes would have been difficult to achieve without VereQuest’s insight and support.  During our 5-year association with VereQuest our entire experience has been nothing but positive and invaluable.  I enthusiastically recommend VereQuest to you and your company.

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