Do More with your Contact Center.
Because Customer Insight is Power.
QUALITY ASSURANCE SOLUTIONS FOR CONTACT CENTERS
Learn how VereQuest is helping companies keep the promises they make.
QUALITY ASSURANCE TECHNOLOGY
All QA in One Place.
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Manage your QA results across multiple locations, vendors and channels.
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See results and online reports in real-time.
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Low, fixed price for unlimited agents, programs and users.
OUTSOURCED QUALITY MONITORING
Outsource the Effort.
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Obtain an independent third-party point-of-view of your quality.
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Great for overseeing outsourced contact center providers.
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Take advantage of expert coaching and analysis.
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Free up valuable internal resources for coaching or serving customers.
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Cost-effective alternative to hiring and managing internal QA team.
SALES + CUSTOMER SERVICE TRAINING
Close the Gap.
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5-20 minute modules focused on key customer engagement skills.
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Choose from 20+ skills in sales, service, relationship building, email, chat ... and more.
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Customized with real-life examples tied to your business and industry.
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SCORM-compliant e-learning or classroom format.
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Flat rate, perpetual license. No learner fees.
CUSTOMER JOURNEY MAPPING
Improve the Experience.
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Expert workshop facilitation working with your multi-disciplined team.
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A variety of designs and formats to choose from based on your unique needs.
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Great for highlighting key areas of opportunity, aligning new initiatives and understanding customer experience.
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Can be designed for current state or future state.
CONTACT CENTER CONSULTING
CUSTOMER EXPERIENCE CONSULTING
Get a Little Help.
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While our specialty lies within the contact center environment, customer experience consulting tends to touch on the entire organization.
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Leverage VereQuest expertise to help guide internal teams, plan for a major event or simply identify areas of opportunity for improvement.
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We can be consultative or very hands-on -- depending on your needs.