Do More with your Contact Center.

Because Customer Insight is Power.

QUALITY ASSURANCE SOLUTIONS FOR CONTACT CENTERS

Learn how VereQuest is helping companies keep the promises they make.

QUALITY ASSURANCE TECHNOLOGY

All QA in One Place.

  • Manage your QA results across multiple locations, vendors and channels.

  • See results and online reports in real-time.

  • Low, fixed price for unlimited agents, programs and users.

Contact Center Quality Assurance System
Quality Assurance Analysts

OUTSOURCED QUALITY MONITORING

Outsource the Effort.

  • Obtain an independent third-party point-of-view of your quality.

  • Great for overseeing outsourced contact center providers.

  • Take advantage of expert coaching and analysis.

  • Free up valuable internal resources for coaching or serving customers.

  • Cost-effective alternative to hiring and managing internal QA team.

SALES + CUSTOMER SERVICE TRAINING

Close the Gap.

  • 5-20 minute modules focused on key customer engagement skills.

  • Choose from 20+ skills in sales, service, relationship building, email, chat ... and more.

  • Customized with real-life examples tied to your business and industry.

  • SCORM-compliant e-learning or classroom format.

  • Flat rate, perpetual license.  No learner fees.

Customer Service Training
Customer Jorney Map

CUSTOMER JOURNEY MAPPING

Improve the Experience.

  • Expert workshop facilitation working with your multi-disciplined team.

  • A variety of designs and formats to choose from based on your unique needs.

  • Great for highlighting key areas of opportunity, aligning new initiatives and understanding customer experience.

  • Can be designed for current state or future state.

CONTACT CENTER CONSULTING

CUSTOMER EXPERIENCE CONSULTING

Get a Little Help.

  • While our specialty lies within the contact center environment, customer experience consulting tends to touch on the entire organization.

  • Leverage VereQuest expertise to help guide internal teams, plan for a major event or simply identify areas of opportunity for improvement.

  • We can be consultative or very hands-on -- depending on your needs.

Contact Center Consulting
Find out why companies of all sizes rely on VereQuest to deliver insight into their customers’ experience
... and drive superior contact center performance.

              "Today I would like to do something I rarely do -- recommend a company's services -- as I have extremely high standards related to results and corporate integrity.  Since 2007, I have had the pleasure of working with VereQuest, a company I consider to be the premier consulting group for customer experience in the contact center space.

 

When I first assumed my role, I hired VereQuest to conduct in-depth assessments of various business groups within the Phone Channel over a 2-year period.  This enabled me to 'hit the ground running'.  Meaningful gains were realized in each area in a relatively short period of time.  So much so that we asked VereQuest to partner with us to monitor and evaluate the activity of our 3000+ Specialists on a daily basis.  This provided us with both the business insight and the coaching focus needed to raise the bar in how we deliver the best customer experience possible.  In short order, we realized record-breaking improvements in our CE scores along with a #1 ranking in Customer Satisfaction from JD Power.  I would not hesitate to say that these successes would have been difficult to achieve without VereQuest’s insight and support.   

 

Importantly, VereQuest has shown the versatility and flexibility needed to work within our large, ever-changing organization.  VereQuest provided many added-value services including webcasts, specialized reports, consulting services, and other tools that went well above and beyond their contractual obligations.  Needless to say, we felt well supported.

 

Our entire experience has been nothing but positive and invaluable.   I enthusiastically recommend VereQuest to you and your company.”

 

 

~ SVP Phone Channel: Direct Channels & Distribution Strategy (Major N.A. Financial Institution)