CONTACT CENTER AGENT PERFORMANCE SOLUTIONS
Simply better conversations
We provide multi-channel contact center performance tools that are simple to implement, intuitive to use, reasonably priced, and very effective. All backed up with decades of experience.
What happens when you intentionally design an exceptional customer experience, consistently monitor agent and center performance trends, and address performance gaps in real time? You create enhanced agent engagement. Superior, differentiated customer service. And a customer experience that drives loyalty and repeat business.
Why VereQuest?
Over the last 20+ years, we've helped improve customer service and sales performance for some pretty impressive brands!
CONTACT CENTER QUALITY ASSURANCE SOFTWARE
Easy to implement. Simple to use.
We’ve designed a straightforward yet highly efficient solution for multi-channel, multi-site quality assurance management, offering a smarter alternative to spreadsheets and basic scorecards. Capture insights across all channels with ease. Fully customizable to fit your unique environment. Enjoy unlimited evaluations, support for numerous users, and flat-rate pricing. It’s everything your contact center needs—simple, scalable, and cost-effective!
CUSTOMER SERVICE + SALES E-LEARNING
eLearning customization that drives results.
Elevate your people performance with our library of best-in-class soft skills eLearning, customizable to fit your unique business and industry. Add your branding, examples, and testing for a tailored experience. Or choose our off-the-shelf training for even greater value. Host the training on your learning management system—or use ours. Experience the power of custom eLearning designed specifically for contact centers, delivered in less time and at a fraction of the cost.
OUTSOURCED CONTACT CENTER QUALITY ASSURANCE
Outsource the effort.
Outsource all or part of your contact center quality assurance to free up internal resources and focus on what matters most. Gain the advantage of unbiased, expert feedback from VereQuest's experienced senior coaches, providing independent third-party insights to enhance your coaching success. Elevate individual agent performance and take your NPS and CSAT scores to new heights!
EXPERT CONTACT CENTER CONSULTING
Great customer experiences by design.
With experience analyzing millions of customer interactions, we bring unparalleled expertise to help you craft a Quality Assurance scorecard or rubric that aligns perfectly with your brand and sets you apart in the marketplace.
Leverage our deep understanding of customer service and sales processes, contact center technology, employee engagement, and customer journey mapping to deliver exceptional experiences that drive customer loyalty and contact center success.
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More great resources.
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The Top 20 Best Practices for Call Center Quality Assurance has been compiled by VereQuest coaches over 20+ years and multiple clients/industries. Learn about how to structure your own internal Quality Assurance program.
Thinking about the benefits of outsourcing your day-to-day quality monitoring to a third party? Check out A Guide to Outsourcing Your Contact Center's Quality Monitoring. Whether you are hoping to free up internal resources, save some costs, or simply want an independent third party's perspective, this guide will provide with you with the insight you need to choose the right partner.
The Customer Journey Mapping Playbook will guide you through planning, facilitating, and documenting a customer journey mapping workshop. Learn about the key data elements and how to structure the final map. Lots of examples and tips.
Check out the VereQuest BLOG for the latest insight into customer service skills, call center training, quality monitoring best practices, contact center management and more!