FINANCIAL SERVICES

“ We asked VereQuest to partner with us and, in short order, we realized record-breaking improvement in our Customer Experience scores along with a #1 ranking in Customer Satisfaction from JD Power.  I enthusiastically recommend VereQuest to you and your company. ” 

~ TD BANK GROUP

SVP Direct Channels

& Distribution Strategy

Do More with your Contact Center.

Because Customer Insight is Power.

CONTACT CENTER PERFORMANCE IMPROVEMENT SOLUTIONS

Learn how VereQuest is helping companies keep the promises they make.

QUALITY ASSURANCE SOFTWARE

All QA in One Place.

  • Manage your QA results across multiple locations, vendors and channels.

  • See results and online reports in real-time.

  • Low, fixed price for unlimited agents, programs and users.

Contact Center Quality Assurance System
Quality Assurance Analysts

OUTSOURCED QUALITY MONITORING

Outsource the Effort.

  • Obtain an independent third-party point-of-view of your quality.

  • Great for overseeing outsourced contact center providers.

  • Take advantage of expert coaching and analysis.

  • Free up valuable internal resources for coaching or serving customers.

  • Cost-effective alternative to hiring and managing internal QA team.

SALES + CUSTOMER SERVICE TRAINING

Close the Gap.

  • 5-20 minute modules focused on key customer engagement skills.

  • Choose from 20+ skills in sales, service, relationship building, email, chat ... and more.

  • Customized with real-life examples tied to your business and industry.

  • SCORM-compliant e-learning or classroom format.

  • Flat rate, perpetual license.  No learner fees.

Customer Service Training
Customer Jorney Map

CUSTOMER JOURNEY MAPPING

Improve the Experience.

  • Expert workshop facilitation working with your multi-disciplined team.

  • A variety of designs and formats to choose from based on your unique needs.

  • Great for highlighting key areas of opportunity, aligning new initiatives and understanding customer experience.

  • Can be designed for current state or future state.

CONTACT CENTER CONSULTING

CUSTOMER EXPERIENCE CONSULTING

Get a Little Help.

  • While our specialty lies within the contact center environment, customer experience consulting tends to touch on the entire organization.

  • Leverage VereQuest expertise to help guide internal teams, plan for a major event or simply identify areas of opportunity for improvement.

  • We can be consultative or very hands-on -- depending on your needs.

Contact Center Consulting