VereQuest helps companies keep the promises they make.
Best-in-Class Customer Service + Sales support for Contact Centers
VereQuest provides everything you need to improve the 'human' customer service and sales experience in your call center. From customer service and sales e-learning and call center quality monitoring software, to fully outsourced quality assurance support. Our tools and services are designed to be quick to implement, easy to use, and sensibly priced. More importantly, they've been proven to work. Because we know that what's good for your employees is also good for your customers.
We've helped improve call center
customer service and sales performance for some pretty impressive brands!
Call Center Training
We often ask agents to do things that they have not been trained to do. Close the gap.
Highlights
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Call center training supports Sales + Customer Service skills development via e-learning or live webinars. All training is adapted to your unique environment.
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Off-the-shelf templates reduce the cost and time to build.
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5-30 minute modules focused on key customer engagement skills.
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Customized with real-life examples tied to your business and industry.
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Hosted on your LMS (or ours). Flat rate, perpetual license. No ongoing learner fees.
Call Center Quality Monitoring
Free up valuable internal QA resources for coaching.
Highlights
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Redeploy your valuable internal QA resources and benefit from specialized QA expertise.
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Gain an independent, third-party perspective.
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Keep tabs on the experience in your outsourced call centers.
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Incorporate a 'human' review of speech analytics results.
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Outsource some or all of your QA for all or some of your agents.
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Predictable flat-rate pricing.
Contact Center Consulting
Consultative support to help you prioritize opportunities and remove customer effort.
Highlights
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Highly skilled in developing internal QA practices.
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Expert workshop facilitation working with your multi-disciplined team.
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Customer Journey Mapping expertise to identify customer pain points and craft an ideal experience.
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Leverage VereQuest expertise to help guide internal teams, plan for a major event or nurture a customer-centric culture
Contact Center Quality Monitoring Software
Ditch those spreadsheets and rudimentary scorecards in favor of real-time reporting and insight.
Highlights
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Adapted to your unique environment and expectations.
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A low, fixed price for unlimited agents, programs, and users.
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Manage your QA results across multiple locations, vendors, and channels.
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Facilitates the management and tracking/reporting of the QA process itself.
More great stuff from VereQuest
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The Top 20 Best Practices for Call Center Quality Assurance has been compiled by VereQuest coaches over 20+ years and multiple clients/industries. Learn about how to structure your own internal Quality Assurance program.
Thinking about the benefits of outsourcing your day-to-day quality monitoring to a third party? Check out A Guide to Outsourcing Your Contact Center's Quality Monitoring. Whether you are hoping to free up internal resources, save some costs, or simply want an independent third party's perspective, this guide will provide with you with the insight you need to choose the right partner.
The Customer Journey Mapping Playbook will guide you through planning, facilitating, and documenting a customer journey mapping workshop. Learn about the key data elements and how to structure the final map. Lots of examples and tips.
Check out the VereQuest BLOG for the latest insight into customer service skills, call center training, quality monitoring best practices, and more!