Call & Email Quality Monitoring, Customer Service Training
Over the last 8 years we have found VereQuest to be both responsive and pragmatic in helping us lift our performance to meet the changing needs of our clients. We value their independent, external perspective and feel that their insight has been vital to shaping the experience we deliver to our broad base of clients. I can honestly say that the VereQuest team feels like an extension of our own internal team and I would not hesitate to recommend VQ to you and your company.
Call Quality Monitoring & Coaching
We asked VereQuest to partner with us, to monitor and evaluate the activity of our 3000+ Specialists on a daily basis. In short order, we realized record-breaking improvements in our CE scores along with a #1 ranking in Customer Satisfaction from JD Power. I would not hesitate to say that these successes would have been difficult to achieve without VereQuest’s insight and support. During our 5-year association with VereQuest our entire experience has been nothing but positive and invaluable. I enthusiastically recommend VereQuest to you and your company.
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