Are you getting the most out of your

Contact  Center Quality Assurance efforts?

FLEXIBLE OPTIONS

There are lots of options based on your unique needs.

1-TIME

CALL CENTER QA

Pull a sample of interactions 1-time, bi-annually or annually to benchmark your results and gain an unbiased perspective on performance.

CHECK-THE-CHECKER

CALL CENTER QA

Evaluate a sample of QA evaluations completed by your internal team for calibration and QA coaching.

CALL CENTER QA OVERSIGHT

Sample calls/emails/chats within your outsourcer environment to stay on top of trends and calibrate QA results.

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Review a sample of data from speech analytics for accuracy and actionability.

TARGETED CALL CENTER QA

Get additional QA support for targeted groups, new hires or new channels.

ALL IN -

CALL CENTER QA

Outsource all or most of your multi-channel Call Center QA effort to free up your internal QA team for coaching or other critical tasks.

Let us do the heavy lifting.

Best-in-Class Contact Center QA Scorecard

• Leveraging VereQuest best-in-class standards of excellence, we design a branded, customer-centric experience together.

• Detailed best-practice descriptions help inform training, coaches and frontline teams.

• Details related to interaction categories for analysis and data collection are developed.

Simply the best.

Highly Qualified Coaches

• Our team of QA specialists are specially trained to listen from the customer’s perspective and offer an unbiased perspective on the interaction. 

• Most are working actors/performers which contributes to their ability to put themselves into the ‘customer's headspace’ and interpret how the customer may be feeling.

• We help them balance work/life and, given this, our team has an average tenure of  6+ years.

• All VereQuest employees go through in-depth criminal background checks and annual security audits.

 “I’m such a fan of VereQuest.  I think it’s been eye-opening and invaluable to see our agent performance through our customers’ eyes.  I’m grateful for your candor and the feedback you’ve given me about myself and my team – always constructive and intended to improve. Just can’t ask for more than that.  VereQuest has been, not just a paid service provider, but an invested partner. Thanks for caring about our success.”

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"The insight that our VereQuest Program Directors offer on any and all questions is absolutely AMAZING!! If a Masters Degree could be given in Customer Experience, I say that they should possess one. They are so open to providing feedback and insight in an eloquent and clear manner, it allows us to connect better with our managers/coaches and ultimately our customers…THANK YOU!!

~ Contact Center Frontline Managers

Predictable.

• Pricing is based on a 'per evaluation' basis (all inclusive).

• Price is tied to the average time required to complete your evaluations.

• A more formal estimate is available following a FREE pilot.

• Try it.  We know you'll like it.A

Try it.

Get in touch with us for a no-obligation pilot of  VQ Online and VQ's Outsourced QA.  Put us to the test to see for yourself how Outsourced QA could work for your organization.

Other VereQuest products + services