At VereQuest, we see your contact center as a critical strategic tool.
Many organizations see the contact center as an afterthought. And yet, more and more customers are seeing the experience they have with your contact center to be the true test of how much you value them and their business. A testament to the brand promises you have made.
The contact center is where customers reach out when they have a problem or need advice. And as more customers gravitate to managing their own relationships, this contact could be the only human connection they have with your organization. How they feel about it matters. A lot.
VereQuest is passionate about working with frontline teams to make sure they have everything they need to be successful in this challenging environment. And we work with organizations to help them understand how to reduce customer effort and build life-long customer relationships.
“The VereQuest team are a great bunch of individuals to work with. Always."
Fewer, better people.
We think the VereQuest team are pretty special people. And our clients think so too!
Average tenure 8+ years.
98% were hired via employee referral.
Most of the VereQuest team are also working actors, performers, or artists. (VQ is often their 'day job'.)
All employees and suppliers undergo regular criminal background checks.
We specifically hire people who have an affinity for hearing and seeing things from the customer's point of view. They aren't call center people ... rather they are customer experience advocates.
"The VQ family has been such amazing partners in helping keep the promises we’ve made -- to exceed expectations at every contact! A warm felt THANK YOU! Guess what? You score 100%!"
Committed to rise above.
VereQuest clients may be large multinationals or smaller local companies across a wide range of industries.
They may have engaged with us for many years ... or for a single project.
- Each client is different, but they share a common goal -- earning their customers' loyalty by way of:
engaged and empowered employees that embrace a customer-centric culture;
empathetic interactions that meet and exceed customer expectations; and
effortless experiences that consistently deliver across all touchpoints.