To get a sense of how VereQuest can add more value to your contact center's QA program, get in touch to arrange a FREE, no-obligation assessment.
Here is how VereQuest's FREE quality assurance assessment works:
We'll sign a non-disclosure agreement.
You'll upload a few high- and low-performing calls to our secure FTP site.
We'll evaluate them against our own best-in-class criteria.
We'll provide you with individual assessments in writing along with detailed coaching notes.
We'll demonstrate how real-time, online access to VQ Online -- coupled with in-depth evaluation and coaching -- can lift agent performance and capture the insight you need to prioritize coaching and business initiatives.
CONTACT CENTER QUALITY ASSURANCE ASSESSMENT
Not ready for a QA Assessment?
Download our contact center QA Checklist to evaluate whether or not you are getting the most out of your Contact Center Quality Monitoring effort.