To get a sense of how VereQuest can add more value to your contact center's QA program, get in touch to arrange a FREE, no-obligation assessment. 

 

​​​Here is how VereQuest's FREE quality assurance assessment works:

​

1. We'll sign a non-disclosure agreement.​​

2. You'll upload a few high- and low-performing calls to our secure FTP site.

3. We'll evaluate them against our own best-in-class criteria.

4. We'll provide you with individual assessments in writing along with detailed coaching notes.

5. We'll demonstrate how real-time, online access to VQ Online -- coupled with in-depth evaluation and coaching -- can lift agent performance and capture the insight you need to prioritize coaching and business initiatives.