To get a sense of how VereQuest can add more value to your QA program, get in touch to arrange a FREE, no-obligation assessment

 

​​​Here is how VereQuest's FREE quality assurance assessment works:

  1. We'll sign a non-disclosure agreement.​​

  2. You'll upload a few high- and low-performing calls to our secure FTP site.

  3. We'll evaluate them against our own best-in-class criteria.

  4. We'll provide you with individual assessments in writing along with detailed coaching notes.

  5. We'll demonstrate how real-time, online access to VQ Online -- coupled with in-depth evaluation and coaching -- can lift agent performance and capture the insight you need to prioritize coaching and business initiatives.

  

CUSTOMER SERVICE & SALES
QUALITY / CX ASSESSMENT

Not ready for a QA Assessment?

Download our QA Checklist to evaluate whether or not you are getting the most out of your Contact Center QA effort.

Quality Assurace Checklist

NO COST, NO OBLIGATION