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Quality Assurance
+ Technology Support to Maximize Your Investments 

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Call center agent

Contact Center Outsourced QA
 
Free up internal human resources from QA responsibility to focus on coaching.  Gain an external perspective.  Leverage for human-in-the-loop support for AI initiatives.

Outsource

Contact Center AutoQA Shared Services
 
Unlock 100% visibility into agent performance without the cost and risk with our fully managed solution.

Call center manager

Contact Center
Quality Assurance Software
 
Simple to use and inexpensive to own.

Call center consultant

Contact Center Technology Audit
 
Leverage existing (and new) technology to reduce costs and drive performance.

Call center consultant

Contact Center Consulting
 
From rubric design to customer journey mapping and AI human-in-the loop design.  Leverage decades of experience. 

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