Close the Gaps.

Our contact center customer service and sales training and development resources help organizations keep up with the changing customer environment ... and empower frontline staff with the skills needed to help customers.

 

All of VereQuest's customer service and sales training can be customized to meet the unique needs of your organization and industry.

 

Available in SCORM-compliant eLearning and/or Classroom formats.

Customer Service Skills Training | Telesales Training |

Email Training | Live Chat Training

BACK TO SCHOOL SPECIAL!
SAVE 20% OFF CUSTOMER SERVICE + TELESALES MODULES WHEN YOU PURCHASE 3 OR MORE HOURS OF eLEARNING 
CLICK HERE FOR MORE INFORMATION

LEARNING DESIGN

Off-the-shelf customization.

  • We begin by identifying the specific skills your agents need to deliver on your brand promise.

  • Leveraging content from our library of customer-centric skills modules, training is customized for your unique environment:

    • Your logo

    • Real-life examples and images from your company and industry

    • Fully customized testing using your scenarios and language.

  • Your customized customer service course and/or telesales course is available in either a leader-led classroom format or eLearning.  Customized live chat and email courses are available in eLearning format.

  • Licenses:

    • Allow for unlimited number of learners

    • Are available for a 1-time flat rate

    • Licensed to a company and their subsidiaries

Customer Service Course | Sales for Service Organizations |

Customer Experience Training | Self-Directed Coaching

CONTACT CENTER e-LEARNING

Sustained high performance.

Customer Service eLearning | Telesales eLearning | Email eLearning | Live Chat eLearning

  • Modules are 5 – 15 minutes in duration making them perfect for minimizing time away from customers and coaching support

  • SCORM-compliant

  • Hosted on your Learning Management System or ours.

  • Images, testing, and examples are customized to your environment.

  • Some modules are fully animated (more coming)

  • All modules include robust testing

  • Learning is intended to align with the criteria used to evaluate performance.  

CONTACT CENTER SALES & SERVICE CLASSROOM

Onboard with confidence.

Customer Service Training Modules |

Sales for Service Training Modules

  • Can be configured to deliver 1 to 2 days of classroom instruction.

  • Includes Leaders Guide and PowerPoint slides.

  • Images and examples are customized to your environment.

  • Modules are 15 – 30 minutes in duration and are well-suited to new hire training.

  • Learning is intended to align with the criteria used to evaluate performance. 

  • We'll deliver the course or Train-your-Trainers.

COACHING FOR CONTACT CENTER LEADERS

Coaching self-managed agents.

  • Available in eLearning format.

  • 6 modules, each 5-15 minutes in duration, supports the development of actionable, pragmatic coaching skills.

  • Leverages practical application of coaching in a real-life environment.

  • (Optional) Roleplay coaching sessions to ensure competence and support a safe practice environment.

 “The feedback received for the VereQuest team was FANTASTIC!! 99% of the group had not been through a professional simulation experience and they mentioned it was incredibly impactful.  Our VPs also mirrored this feedback! Comments describing the team were “They are SO great at what they do”, “I felt like I was coaching one of my CSRs”, “The feedback gave me a new perspective on how I can connect with my team”, “I’ll never forget this experience”!
 
~ District Manager, Major Financial Institution
Practical.
  • Choose your modules from our library.

  • We customize it to your unique environment.

  • Choose classroom and/or eLearning formats.

  • Pay a single, one-time fee.

  • Greatly reduces development time and costs.

  • Unlimited learners, perpetual license

Check it out.

Get in touch with us for a sample demo reel of our online  eLearning.

Other VereQuest products + services
Contact center quality monitoring

VQ Online is included in all Outsourced QA arrangements.  However, if you want to do your own QA in-house, leverage this platform for managing quality monitoring efforts across call, email and chat channels.

customer journey mapping

Understand the customer's experience with your company and in the impact it has on your contact center resources.  Identify high priorities areas to reduce effort and build customer loyalty.

Outsourced contact center quality monitoring

Leverage expert VQ resources to conduct quality monitoring so your internal resources can focus on coaching and serving customers.  And it comes with VQ Online!

Removing customer effort

Need to understand where your greatest opportunities are to improve performance, reduce cost or increase sales?  Need support managing change?  can help.