Customizable
Call Center eLearning for Sales + Service

Name: Call center training
Brand: VereQuest

BEST-IN-CLASS CALL CENTER TRAINING FOR CUSTOMER SERVICE | SALES | EMAIL | CHAT | COACHING

When classroom training becomes too costly and generic call center training just won't cut it, VereQuest offers adaptable, high-impact call center training / eLearning that brings customer service and sales soft skills to life in your unique environment—at a fraction of the cost and time of custom development.

SAMPLE eLEARNING MODULE - To review our complete library, click here.

Drawing on best practices derived from analyzing millions of customer interactions across various industries (see Outsourced Call Center Quality Assurance), VereQuest's recently updated training modules range from 5 to 30 minutes. Call center customer service and sales models introduce skills from a customer's perspective, offering quick, actionable content that is ideal for both new hires and experienced agents. All modules include realistic scenarios and actual customer interactions, coupled with practical assessments. This approach ensures that learners acquire applicable skills from day one, seamlessly integrating their learning into better customer experiences from day one.

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Customized call center training = faster results.

Agents are more likely to learn and retain skills effectively when call center training directly aligns with their specific job environment. In fact, training tailored to real-world examples boosts knowledge retention by up to 60% compared to generic programs.

That's why VereQuest's call center eLearning is tailored to reflect each organization’s unique business context and identity.

HOW VEREQUEST eLEARNING CUSTOMIZATION WORKS

Choose the skills you need from our library of modules.
We customize logos and text to align perfectly with your unique environment.
We leverage ACTUAL call recordings from your center to create samples and examples (re-enacted by professional actors to protect agent/client identity, if required).
Then we develop testing that reinforces learning and confirms that behaviors are right for the customer experience you want to deliver.
We package it all up in a SCORM-compliant package for your Learning Management System (or ours).
No annual licensing fees. No individual learner fees.
Simple.

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Do you work in the Healthcare sector?

Click here for information about our 'Scheduling with Care' program that includes customized call center training in an eLearning format for Healthcare Scheduling Call Centers at a very special price.

CONTACT CENTER RUBRIC / QA SCORECARD DESIGN

Training Designed to Deliver on Your Promises

Aligning call center training with your Rubric or QA Scorecard is crucial for ensuring employees not only understand the specific standards and expectations of their roles but also possess the skills and knowledge necessary to meet them.

VereQuest specializes in helping companies design precise Rubrics/QA Scorecards and customize e-learning programs that align with these frameworks. This ensures that training content directly supports the criteria by which employee performance is measured.

By customizing training to match the specific standards outlined in the Rubric/QA Scorecard, VereQuest ensures that learning learning is highly relevant, thereby boosting employee engagement and proficiency.

The benefit of this approach is clear: it leads to more consistent employee performance, better customer experiences, and ultimately, improved business outcomes by ensuring that all team members are equipped with the knowledge and skills they need to excel in their roles according to a well-defined set of criteria.

Need help designing your contact center Rubric/QA Scorecard? We can help. Get in touch.