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Active Listening

You really listened to me

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Recognize barriers to active listening within your own environment

  • Demonstrate 3 techniques to let the customer know you are actively listening (Enhancing, Paraphrasing/Summarizing, Reflecting)

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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