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Learning Objectives
Recognize barriers to active listening within your own environment
Demonstrate 3 techniques to let the customer know you are actively listening (Enhancing, Paraphrasing/Summarizing, Reflecting)
Course Overview
This course delves into the critical role of active listening in customer service. Participants will understand how active listening enhances customer satisfaction, builds trust, and resolves issues more effectively. The curriculum builds on skills related to demonstrating empathy, clarifying customer needs through questioning, and responding appropriately. Participants will learn to avoid common listening barriers and create meaningful connections with customers.
All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries. Ask about our customized courses for your industry.
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