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Closing the Call

I left the call feeling valued

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Craft personalized closings that demonstrate you value the customer (Confirm, Reflect, Thank)

Pre-requisite Course(s)

  • Greeting

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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