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Learning Objectives
[2 Modules]
Identify (by verbal cues) the customer's communication style (a combination of Agreeable/Critical and Sophisticated/Unsophisticated)
Effectively respond to customers in the most effective manner
Course Overview
This course highlights the importance of adapting communication styles to match those of customers for maximum effectiveness. Participants will learn to identify four specific customer communication styles and tailoring responses to align with customer preferences. By the end of the course, participants will be skilled in personalizing their customer service communication to better align with customer preferences and attributes.
All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries. Ask about our customized courses for your industry.
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