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Communication Styles

You spoke to me in a way I could relate

Estimated Time to Complete  (Minutes)

35

Learning Objectives

[2 Modules]

  • Identify (by verbal cues) the customer's communication style (a combination of Agreeable/Critical and Sophisticated/Unsophisticated)

  • Effectively respond to customers in the most effective manner

Pre-requisite Course(s)

  • Listening

  • Courtesy

  • Empathy

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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