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Courtesy

You were courteous + professional

Estimated Time to Complete  (Minutes)

14

Learning Objectives

  • Be able to demonstrate working knowledge of 17 courtesy standards within a business environment including:

    • Courtesy 101

    • Avoid interrupting (except to redirect)

    • Discretion (e.g. race, politics, religion)

    • Avoid derogatory references

    • Avoid arguing (argument vs. discussion)

    • Disconnect last

Pre-requisite Course(s)

  • Name Use

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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