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Courtesy

You were courteous + professional

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Be able to demonstrate working knowledge of 17 courtesy standards within a business environment including:

    • Courtesy 101

    • Avoid interrupting (except to redirect)

    • Discretion (e.g. race, politics, religion)

    • Avoid derogatory references

    • Avoid arguing (argument vs. discussion)

    • Disconnect last

Course Overview

This course highlights the value of courtesy in a customer service environment, emphasizing how respectful and polite interactions enhance customer satisfaction and loyalty. Participants will explore common courtesy attributes and learn practical techniques for integrating these attributes into daily interactions, fostering a positive and respectful service culture. By the end of the course, attendees will understand the impact of courtesy on customer perceptions and relationships, equipped with the skills to consistently deliver courteous and professional service that reflects well on the organization.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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