top of page

Patient Cross-Care + Up-Care

You connected me to other services I needed

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Enhance patient satisfaction and outcomes by recognizing opportunities for Cross-Care and Up-Care.

  • Effectively gain patient agreement for additional services using a patient-centric, consultative approach.

Course Overview

This course is designed specifically for Healthcare Call Centers to learn to anticipate and uncover unspoken needs.  To proactively seek out opportunities to serve patients more fully.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

bottom of page