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Cross-Selling and Up-Selling

You proactively offered me something I needed/wanted

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Understand the difference between cross-selling and up-selling

  • Appreciate why cross-selling and up-selling is so important to building better customer relationships

  • Recognize where you can add value to a sale

  • Understand when you should (or should not) cross-sell or up-sell

Pre-requisite Course(s)

  • Handling Objections

  • Buying Signals + Trial Close

  • Closing the sale

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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