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Features and Benefits

You painted a picture for me

Estimated Time to Complete  (Minutes)


Learning Objectives

  • Distinguish between features and benefits

  • Connect benefits to the customer's needs/wants and the fundamental value to the customer

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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