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First Impressions

You set the stage for a great experience

Estimated Time to Complete  (Minutes)


Learning Objectives

  • Put what you have learned -- Greeting, Name Use, Empathy and Ownership -- together to create a powerful first impression

Pre-requisite Course(s)

  • Greeting

  • Name Use

  • Ownership

  • Empathy

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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