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Gaining Agreement

You asked for my agreement

Estimated Time to Complete  (Minutes)

16

Learning Objectives

  • Recognize the barriers to asking for a customer’s agreement

  • Shift to a customer-centric mindset

  • Put the R-I-Q model into action: Reinforce, I recommend/I would, Question

Pre-requisite Course(s)

  • Listening

  • Questioning

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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