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Greeting

You made me feel welcome

Estimated Time to Complete  (Minutes)

10

Learning Objectives

  • Recognize how a great greeting sets the tone and what a greeting conveys about you

  • Put into words the key components of the corporate standard greeting

  • Implement strategies to generate energy in the greeting

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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