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Greeting

You made me feel welcome

Estimated Time to Complete  (Minutes)

10

Learning Objectives

  • Recognize how a great greeting sets the tone and what a greeting conveys about you

  • Put into words the key components of the corporate standard greeting

  • Implement strategies to generate energy in the greeting

Course Overview

This course focuses on the significance of delivering a positive, upbeat greeting in customer service settings. Participants will explore how first impressions set the tone for customer interactions and influence overall satisfaction. The course covers techniques for creating a warm and welcoming atmosphere, the psychological impact of a friendly greeting, and practical tips for maintaining a positive demeanor.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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