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Handling Objections

You addressed my objections effectively

Estimated Time to Complete  (Minutes)

35

Learning Objectives

  • Understand why customers object

  • Identify an objection

  • Construct powerful responses using a consultative 4C approach: Connect, Clarify, Cushion, Care

Pre-requisite Course(s)

  • Listening

  • Questioning

  • Verbal Buying Signals

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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