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Healthcare Patient Experience

Healthcare scheduling with care

Estimated Time to Complete  (Minutes)

30

Learning Objectives

  • Identify the different types of customers in a healthcare setting

  • Understand the critical role of Scheduling as the first point of contact

  • Understand how customer expectations shape their perceptions

  • Explain the importance of creating an environment where customers want to refer us to their friends and family

Course Overview

In healthcare, the patient's experience is paramount. From the moment a patient (or those who support them) contacts a healthcare organization, their journey begins. And often, the first point of contact is through Scheduling. This first impression can define the entire relationship.


This course delves into what makes the healthcare contact center a vital part of the overall patient / customer experience.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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