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Holds Dead Air and Transfers

You were respectful of my time

Estimated Time to Complete  (Minutes)

16

Learning Objectives

  • Put into play different techniques for managing dead air

  • Put a customer on hold professionally (Explain, Ask, Thank)

  • Transfer a caller using call transfer etiquette (warm, blind, referral)

Pre-requisite Course(s)

  • Courtesy

  • Name Use

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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