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Name Use

You recognized me as an individual

Estimated Time to Complete  (Minutes)

12

Learning Objectives

  • Understand the power and importance of recognizing callers as individuals

  • Know when formal vs. informal name use applies

  • Be able to manage difficult pronunciations professionally

Pre-requisite Course(s)

  • Greeting

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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