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You took ownership for my issue/situation

Estimated Time to Complete  (Minutes)


Learning Objectives

  • Understand the impact of customer effort on loyalty and the importance of First Contact Resolution (FCR)

  • Learn what it means to demonstrate ownership under different circumstances

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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