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Schedule Adherence

How your time management affects others

Estimated Time to Complete  (Minutes)

12

Learning Objectives

  • Develop a greater appreciation for the key drivers of wait time

    • Volume

    • Talk Time

    • Handle Time

    • Staffing

  • Understand how being on time (as scheduled) impacts Service Levels

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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