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Tone and Manner

You were easy to understand

Estimated Time to Complete  (Minutes)


Learning Objectives

  • Evaluate your own voice against 10 key characteristics that support clear and confident communication (diction, volume, pitch, voice inflections, speed, enunciation, jargon, non-words, idioms + slang, and more).

Pre-requisite Course(s)

  • None

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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