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Understanding Bias

You addressed your personal bias

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Gain an understanding of communication barriers across cultural, phsycial and cognitive segments.

  • Learn what unconscious bias is

  • Recorgnize examples of intentional or unintential bias in customer service

  • Identify effective ways to mitigate bias in our own behavior

  • Self discover your own personal unintentional biases

Pre-requisite Course(s)

  • Listening

  • Empathy

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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