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Written Conversations

Building relationships in writing

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Identify the common characteristics of email, chat, and social media customer service channels

  • Describe the key customer benefits of these channels

  • Understand the challenges of responding to interactions without verbal cues

Pre-requisite Course(s)

  • Customer Service Voice Modules are recommended

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices gleaned by listening to/reading literally millions of customer interactions.

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