Multi-Channel Contact Center Quality Assurance Software
At VereQuest, we specialize in providing intuitive, customizable Contact Center Quality Assurance software designed to elevate customer experience. Whether managing a large, multi-channel contact center or a smaller operation, VQ Online™ simplifies the QA process, helping you drive performance, track progress, and deliver exceptional service. Trusted by leading brands, VereQuest offers a comprehensive solution that’s easy to use, secure, and tailored to meet your unique needs.
Get up to 50% off your first 3 months!
Offer valid until Dec 31, 2024
Contact Center Quality Management
That Fits Your Business
Customizable Scorecards
VereQuest's Contact Center QA Software is designed to support any number of scorecards that you need to evaluate calls, emails, back-office functions, chat sessions, and more. Each scorecard is fully tailored to your unique requirements with customizable dropdowns to simplify the evaluation process and minimize effort.
Omni-Channel + Multi-Site
VereQuest's Contact Center Quality Assurance Software facilitates the consolidation of QA results and reporting across multiple channels, sites, and touchpoints, regardless of the technology you currently use.
Easy Access to Data + Flexible Reporting
Access a variety of real-time reports at different organizational levels to spot trends and opportunities. Export data effortlessly or schedule automatic transmissions to your data warehouse.
Customer Experience Index
Beyond delivering robust quality assurance scores, VQ Online™ also offers a separate evaluation of customer experience—helping you balance internal performance with what truly matters to your customers.
QA Quota Management System
Managing QA scheduling and workflow has never been easier. VQ Online™ takes care of the “who, when, and what” of QA task assignments, saving you valuable time.
Self-Directed Teams
Team leads, and optionally agents, are notified when QA evaluations are completed. They can review results, follow coaching feedback, and track both team and individual progress.
Customer Insight
Easily find, listen to/read and share customer interactions based on a wide variety of criteria. Bring the voice of the customer to life within your organization.
Easy to Use + Update
VereQuest's Contact Center Quality Assurance Software is designed to be exceptionally simple and intuitive, making it easy to update, revise, or modify your scorecards and system setup whenever needed.
Security You Can Trust
Your data and brand security are paramount. VereQuest’s Contact Center QA Software is hosted in a secure North American facility, independently audited for PCI and SOC 1 compliance
Simple Pricing
Starter
A Reliable QA System to Kickstart Your Journey
$20/user/month
Billed monthly (Total: $1,000 USD/mo.)
Supports up to 50 users
Unlimited agents
Unlimited evaluations
1 Program covering 4 channels (each with custom scorecards)
Unlimited historical data storage
Perfect for growing teams looking for a robust, scalable QA system that won’t break the bank. Move effortlessly from a spreadsheet or rudimentary questionnaire to take advantage of real-time reporting.
Advanced
Hurry! Get 10% off your first 3 months! Offer valid until Dec 31, 2024
$15/user/month
Billed monthly (Total: $1,500 USD/mo.)
Supports up to 100 users
Includes everything in the Starter Plan, plus
10 additional programs, each with 4 customizable channels
Ideal for businesses managing complex operations across multiple teams or locations, with advanced customization needs.
Ultra
Hurry! Get 50% off your first 3 months! Offer valid until Dec 31, 2024
$3,250 flat rate/month
Billed monthly
Unlimited users
Unlimited programs, each with 4 customizable channels
Unlimited historical data storage
Includes the comprehensive QA quota management tool
Perfect for large-scale operations seeking a complete, all-in-one QA solution with advanced management features.
What Some Happy Customers Have to Say
We were pleasantly surprised at how quickly VereQuest was able to get up and running. The VQ system is so flexible and easy to use that we can adjust our program in real-time as we learn, and as our expectations evolve.
Operations Manager
There is no question that the VereQuest customer experience monitoring program has contributed to our ability to achieve best-in-class customer service for our customers. I would highly recommend this service to other companies looking to do the same for their customers.
Business Executive
We’ve been using VQ Online for over a year and a half, and it’s become essential to our QA process. The platform makes it effortless to assign call reviews each month, while also allowing us to track the progress of individual specialists and teams. We can easily monitor workflow performance on a daily or weekly basis. The benefits have been substantial, & it’s been a game changer for our operations.
QA Manager
Simple Design. Easy to Customize. Hassle-Free to Use.
VereQuest's Call Center Quality Assurance Software is great for:
1
Small, single-site centers
currently relying on spreadsheets or basic scoring systems who realize it’s time to upgrade.
2
Large, multi-site, multi-channel centers and BPOs
with internal and/or external QA functions seeking to streamline and expand their Call Center Quality Assurance processes.
Let's Not Forget About Protecting Customer Data.
VereQuest is committed to protecting your sensitive customer data using industry best standards. Given our work over the years with some of N.A.’s leading brands (many who are financial institutions), we have ensured our Call Center Quality Assurance Software meets the highest levels of data security.
With this in mind, your version of VQ Online™:
is hosted in a high-security site in North America that is independently audited each year to adhere to PCI and SOC 1 compliance standards
resides on servers protected by high-end firewall systems (not an unsecured cloud)
undergoes regular data back-up
uses Transport Layer Security (TLS) encryption (e.g. HTTPS) for all transmitted data
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