Helping companies keep the promises they make®

1-866-920-2011 
  • Home

  • Solutions

  • Resources

  • About Us

  • Contact Us

  • Blog

  • More

    • All Posts
    • Agent Performance
    • Customer Experience
    • Outsourcing Quality Monitoring
    • Customer Service
    • Call Center Quality Monitoring
    • Call Center Training
    Search
    60 Days + 5 Ways to Lift your Call Center Net Promoter Score
    Sharon Oatway
    • Jan 20
    • 5 min

    60 Days + 5 Ways to Lift your Call Center Net Promoter Score

    As we continue to work with organizations to help improve their NPS, there are 5 key strategies that have proven successful across ...
    Designing a Call Center Quality Assurance Scorecard
    Sharon Oatway
    • Dec 16, 2020
    • 9 min

    Designing a Call Center Quality Assurance Scorecard

    This guide highlights the key elements of a robust QA Scorecard that reflects your brand and delivers the customer experience that builds
    Top 10 Qualities of a GREAT Call Center QA Analyst
    Sharon Oatway
    • May 28, 2020
    • 10 min

    Top 10 Qualities of a GREAT Call Center QA Analyst

    Contact Center QA Analysts are often taken for granted and yet they are one of the most valuable roles in the contact center.
    What's the best option: Internal or Outsourced QA?
    Sharon Oatway
    • Nov 1, 2019
    • 2 min

    What's the best option: Internal or Outsourced QA?

    Making a decision to keep your contact center Quality Assurance internally can have some downsides. Here are a few things to consider...
    The Latest Trends in Quality Assurance
    Sharon Oatway
    • Oct 3, 2019
    • 6 min

    The Latest Trends in Quality Assurance

    The Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.
    Best Practice:  Managing a QA Calibration Session
    Kirk Dunn
    • Apr 30, 2019
    • 3 min

    Best Practice: Managing a QA Calibration Session

    QA Calibration is an essential part of every contact center's quality program. Here are 7 tips to make sure your calibrations run smoothly
    QA for your Outsourced Contact Center BPO Partners
    Sharon Oatway
    • Mar 4, 2019
    • 4 min

    QA for your Outsourced Contact Center BPO Partners

    Well, the reality is that outsourcing your contact center doesn’t mean you can step completely away. You need to stay engaged. Even the best
    3 Great Reasons to Outsource Your Call Center QA
    Kirk Dunn
    • Feb 20, 2019
    • 3 min

    3 Great Reasons to Outsource Your Call Center QA

    The question is, what’s the best way to spend your limited QA funds? When you think about it, investing in a relationship with a third-party
    Contact Center Outsourced Quality Assurance Primer
    Sharon Oatway
    • Sep 25, 2018
    • 4 min

    Contact Center Outsourced Quality Assurance Primer

    It almost always makes sense to outsource some or all of your quality monitoring to an independent third party. Here are the top 10 reasons
    {"items":["5b198fc3d206f500140c0041","5fda6821b64f5f0017dd6f87","5ed026cef27bef0017c3aedc","5dbca43e80bf720017293a8b","5d960cdc245b1c00173ea4e9","5ce5a48523a6f100157d2fd9","5c7d2dfb6e1b8a001cdb5c16","5c6d969da420a104378ea73f","5baa60bfb9206f0014c1fae3"],"styles":{"galleryType":"Columns","groupSize":1,"showArrows":true,"cubeImages":true,"cubeType":"fill","cubeRatio":1.3333333333333333,"isVertical":true,"gallerySize":30,"collageAmount":0,"collageDensity":0,"groupTypes":"1","oneRow":false,"imageMargin":32,"galleryMargin":0,"scatter":0,"rotatingScatter":"","chooseBestGroup":true,"smartCrop":false,"hasThumbnails":false,"enableScroll":true,"isGrid":true,"isSlider":false,"isColumns":false,"isSlideshow":false,"cropOnlyFill":false,"fixedColumns":1,"enableInfiniteScroll":true,"isRTL":false,"minItemSize":50,"rotatingGroupTypes":"","rotatingCropRatios":"","columnWidths":"","gallerySliderImageRatio":1.7777777777777777,"numberOfImagesPerRow":1,"numberOfImagesPerCol":1,"groupsPerStrip":0,"borderRadius":0,"boxShadow":0,"gridStyle":1,"mobilePanorama":false,"placeGroupsLtr":true,"viewMode":"preview","thumbnailSpacings":4,"galleryThumbnailsAlignment":"bottom","isMasonry":false,"isAutoSlideshow":false,"slideshowLoop":false,"autoSlideshowInterval":4,"bottomInfoHeight":0,"titlePlacement":"SHOW_ON_THE_RIGHT","galleryTextAlign":"center","scrollSnap":false,"itemClick":"nothing","fullscreen":true,"videoPlay":"hover","scrollAnimation":"NO_EFFECT","slideAnimation":"SCROLL","scrollDirection":0,"scrollDuration":400,"overlayAnimation":"FADE_IN","arrowsPosition":0,"arrowsSize":23,"watermarkOpacity":40,"watermarkSize":40,"useWatermark":true,"watermarkDock":{"top":"auto","left":"auto","right":0,"bottom":0,"transform":"translate3d(0,0,0)"},"loadMoreAmount":"all","defaultShowInfoExpand":1,"allowLinkExpand":true,"expandInfoPosition":0,"allowFullscreenExpand":true,"fullscreenLoop":false,"galleryAlignExpand":"left","addToCartBorderWidth":1,"addToCartButtonText":"","slideshowInfoSize":200,"playButtonForAutoSlideShow":false,"allowSlideshowCounter":false,"hoveringBehaviour":"NEVER_SHOW","thumbnailSize":120,"magicLayoutSeed":1,"imageHoverAnimation":"NO_EFFECT","imagePlacementAnimation":"NO_EFFECT","calculateTextBoxWidthMode":"PERCENT","textBoxHeight":0,"textBoxWidth":200,"textBoxWidthPercent":50,"textImageSpace":10,"textBoxBorderRadius":0,"textBoxBorderWidth":0,"loadMoreButtonText":"","loadMoreButtonBorderWidth":1,"loadMoreButtonBorderRadius":0,"imageInfoType":"ATTACHED_BACKGROUND","itemBorderWidth":1,"itemBorderRadius":0,"itemEnableShadow":false,"itemShadowBlur":20,"itemShadowDirection":135,"itemShadowSize":10,"imageLoadingMode":"BLUR","expandAnimation":"NO_EFFECT","imageQuality":90,"usmToggle":false,"usm_a":0,"usm_r":0,"usm_t":0,"videoSound":false,"videoSpeed":"1","videoLoop":true,"jsonStyleParams":"","gallerySizeType":"px","gallerySizePx":940,"allowTitle":true,"allowContextMenu":true,"textsHorizontalPadding":-30,"itemBorderColor":{"value":"rgba(242, 242, 242, 0.75)"},"showVideoPlayButton":true,"galleryLayout":2,"targetItemSize":940,"selectedLayout":"2|bottom|1|fill|true|0|true","layoutsVersion":2,"selectedLayoutV2":2,"isSlideshowFont":false,"externalInfoHeight":0,"externalInfoWidth":0.5},"container":{"width":940,"galleryWidth":972,"galleryHeight":0,"scrollBase":0,"height":null}}
    Want to learn more?

    SOLUTIONS

    Call Center Training

    Call Center QA Software

    Outsourced Call Center QA

    Call Center QA Software

    Customer Journey Mapping

    Call Center Consulting

    RESOURCES

    VereQuest Resources

    Industry Resources

    ​

    ABOUT US

    Privacy Policy

    Terms & Conditions

     

     

    CONTACT US

    ​

    416-362-6777 Ext. 222

    866-920-9211 Ext. 222

    ​

    info@verequest.com

    Toronto | CANADA

    003-linkedin.png
    005-twitter.png
    youtube.png
    001-pinterest.png
    006-facebook.png

    ©2020 by VereQuest Incorporated.  All Rights Reserved.