Sharon OatwayMar 193 minContact Center Schedule Adherence - The PolicyAdhering to schedules is essential to delivering consistent service, meeting customer expectations, and equally distributing the workload am
Kirk DunnAug 9, 20235 minThe Power of Constructive Thinking in Customer ServiceIn the fast-paced world of customer service, every interaction can be a potential turning point for a business-customer relationship.
Sharon OatwayMay 30, 20235 minCustomer Service Best Practice: Leveraging Questions to Deliver Tailored AdviceEffective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.
Sharon OatwayMay 18, 20238 minTop 10 Customer Service Skills [Updated in 2023]Here are the top 10 skills your customer service agents need to deliver an experience that reflects your brand at its best.