Sharon OatwayAug 22, 20236 minUnderstanding Customer Lifetime Value and the Role of Customer ServiceCustomer Lifetime Value is a powerful metric that shifts the focus from short-term transactions to long-term customer relationships.
Kirk DunnAug 9, 20235 minThe Power of Constructive Thinking in Customer ServiceIn the fast-paced world of customer service, every interaction can be a potential turning point for a business-customer relationship.
Sharon OatwayJun 6, 20234 minThe Future of Customer Service: Evolving Roles and the Importance of Human ConnectionsThis blog explores the skills customer service representatives will need in a future supported by AI, where self-serve is the norm.
Sharon OatwayMay 30, 20235 minCustomer Service Best Practice: Leveraging Questions to Deliver Tailored AdviceEffective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.