Sharon Oatway
4 Reasons to Consider Outsourced Contact Center Quality Assurance
Investigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
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Sharon Oatway
Apr 305 min
Call Center Quality Monitoring Scores: The Good and The Bad
The QA score is at the heart of evaluating the customer's experience. But are numerical QA scores helping or hindering agent performance?
Sharon Oatway
Nov 3, 20236 min
Customer Service Outsourcing Services: Are they a good fit for your organization?
Managing an in-house customer support team can be costly and challenging. This is where customer service outsourcing services can help.
Sharon Oatway
Oct 16, 20234 min
Mastering Call Center Quality Assurance: Priorities + Key Success Factors
In this post, we'll delve into the core priorities and key success factors for mastering call center quality assurance.
Sharon Oatway
May 25, 20234 min
Contact Center Outsourced Quality Assurance Primer
The top 10 reasons companies outsource their call center or contact center quality monitoring.
Sharon Oatway
Apr 18, 20237 min
Peace of Mind for Outsourced Call Centers: Third Party Quality Assurance
You may have taken a leap of faith and outsourced your contact center to a BPO. But your responsibility doesn't end there. Learn more.
Sharon Oatway
Apr 6, 20237 min
Call Center Quality Monitoring Best Practices
10 Call Center Quality Monitoring Best Practices to take your quality assurance program to new heights.
Sharon Oatway
Oct 3, 20196 min
The Latest Trends in Contact Center Quality Assurance - Contact Center Pipeline (2019)
The Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.
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