Sharon OatwayMay 25, 20234 minContact Center Outsourced Quality Assurance PrimerThe top 10 reasons companies outsource their call center or contact center quality monitoring.
Sharon OatwayMay 18, 20236 min4 Reasons to Consider Outsourced Contact Center Quality AssuranceInvestigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
Kirk DunnMay 17, 20233 minBest Practice: Managing a Call Center Quality Assurance Calibration SessionQA Calibration is an essential part of every contact center's quality program. Here are 7 tips to make sure your calibrations run smoothly
Sharon OatwayApr 18, 20237 minPeace of Mind for Outsourced Call Centers: Independent Quality AssuranceYou may have taken a leap of faith and outsourced your contact center to a BPO. But your responsibility doesn't end there. Learn more.