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    Third-Party QA for Outsourced Contact Centers
    Sharon Oatway
    • Jun 9, 2021
    • 6 min

    Third-Party QA for Outsourced Contact Centers

    You may have taken a leap of faith and outsourced your contact center to a BPO. But your responsibility doesn't end there. Learn more.
    Internal or Outsourced QA?  Things to consider
    Sharon Oatway
    • Nov 1, 2019
    • 2 min

    Internal or Outsourced QA? Things to consider

    Making a decision to keep your contact center Quality Assurance internally can have some downsides. Here are a few things to consider...
    The Latest Trends in Quality Assurance
    Sharon Oatway
    • Oct 3, 2019
    • 6 min

    The Latest Trends in Quality Assurance

    The Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.
    Best Practice:  Managing a QA Calibration Session
    Kirk Dunn
    • Apr 30, 2019
    • 3 min

    Best Practice: Managing a QA Calibration Session

    QA Calibration is an essential part of every contact center's quality program. Here are 7 tips to make sure your calibrations run smoothly
    Outsource QA for your Outsourced Contact Center BPO Partners
    Sharon Oatway
    • Mar 4, 2019
    • 4 min

    Outsource QA for your Outsourced Contact Center BPO Partners

    Well, the reality is that outsourcing your contact center doesn’t mean you can step completely away. You need to stay engaged. Even the best
    3 Great Reasons to Outsource Your Call Center QA
    Kirk Dunn
    • Feb 20, 2019
    • 3 min

    3 Great Reasons to Outsource Your Call Center QA

    The question is, what’s the best way to spend your limited QA funds? When you think about it, investing in a relationship with a third-party
    Contact Center Outsourced Quality Assurance Primer
    Sharon Oatway
    • Sep 25, 2018
    • 4 min

    Contact Center Outsourced Quality Assurance Primer

    It almost always makes sense to outsource some or all of your quality monitoring to an independent third party. Here are the top 10 reasons
    4 Reasons to Consider Outsourcing your Contact Center QA
    Sharon Oatway
    • Jun 19, 2017
    • 5 min

    4 Reasons to Consider Outsourcing your Contact Center QA

    Investigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
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