Sharon OatwayMay 306 min4 Reasons to Consider Outsourced Contact Center Quality AssuranceInvestigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.
Sharon OatwayMay 16 minPerformance Review Example for Customer Service This blog post includes examples and best practices in developing and delivering a Performance Review for customer service professionals.
Sharon OatwayMar 193 minContact Center Schedule Adherence - The PolicyAdhering to schedules is essential to delivering consistent service, meeting customer expectations, and equally distributing the workload am
Sharon OatwayJan 24 minKeep Your Call Center Quality Assurance Scorecard Aligned with Customer ExpectationsExplore why it is essential to keep your scorecard current and how doing so can help minimize or eliminate behaviors that no longer contribu