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Top Customer Service Performance Review Trends

Conducting formal performance reviews for customer service agents can be tricky. Are formal performance reviews a thing of the past?

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Healthcare Call Centers Drive Better Patient Experiences With Up-Care and Cross-Care

As healthcare call centers strive to offer holistic and patient-centered care, cross-care and up-care at the time of scheduling is vital.

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‘Scheduling with Care’ Elevates Healthcare Call Center Scheduling Standards

The Healthcare Call Center is often the first interaction between a patient and healthcare provider, making it a critical touchpoint ....

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Top 10 Customer Service Skills for 2025

[2025 Update] Here are the top 10 skills your customer service agents need to deliver an experience that reflects your brand at its best.