Sharon OatwayJan 20, 20215 min4 Reasons Why Customer Surveys Are Challenging ... and 1 Under-Utilized AlternativeWe all know how important it is to check-in with our call center customers from time to time to see how we are doing … from their perspectiv
Kirk DunnJan 5, 20217 minCommunication Skills for Multilingual Customer Service Reps Serving North America Explore the 10 most common communication issues for frontline customer service agents where English is their second language.
Sharon OatwayOct 3, 20196 minThe Latest Trends in Contact Center Quality Assurance - Contact Center Pipeline (2019)The Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.
Kirk DunnJun 20, 20186 minMoving from an "Exhausting" to "Effortless" ExperienceWe need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?