Sharon OatwayJun 9, 20216 minThird-Party QA for Outsourced Contact CentersYou may have taken a leap of faith and outsourced your contact center to a BPO. But your responsibility doesn't end there. Learn more.
Sharon OatwayMay 28, 202010 minTop 10 Qualities of a GREAT Call Center QA AnalystContact Center QA Analysts are often taken for granted and yet they are one of the most valuable roles in the contact center.
Sharon OatwayOct 3, 20196 minThe Latest Trends in Quality AssuranceThe Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.
