Sharon OatwayOct 21, 20204 minSympathy vs. Empathy ... and why the differences matterBoth empathy and sympathy express concern for another person’s well-being and are often used interchangeably -- but they are quite different
Sharon OatwayOct 21, 20201 minEmpathy in Customer Service: Coaching for Better Customer ExperiencesThere has never been a time in our shared history where empathy has been more important. Empathy in business has always been vital to ....
Sharon OatwayMay 22, 20193 minWhy Sales is an Essential Skill for Every Call Center AgentEvery call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.
Kirk DunnMar 6, 20183 minApproaching Customer Service with a 'Beginner's Mind'A beginner’s mind is open and aware, ready to experience new things. A beginner’s mind approaches tasks and events without the baggage of pr